Shipping Policy

FREE SHIPPING: We are glad to bring our customers great value and service. That’s why we provide free shipping by ePacket or EMS, and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES: We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

LOST/MISSING PACKAGES: Prime Wigs is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS: We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive in your country.

SHIPPING TIME: Shipping time varies by location. These are our estimates:
- United States, Canada, Europe, Australia, New Zealand: 7-12 Business days
- Africa, Asia: 10-14 Business days
Max delivery time – 14 business days. *This doesn’t include our 1-5 day processing time. *All shipping times exclude clearance/customs delays.

TRACKING INFORMATION: You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping, tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”. For some shipping companies, it takes 2-6 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.


 For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us, and we will do our best to help you out.